FAQs

We have compiled a list of our most frequently asked questions. If we haven’t answered your question here feel free to contact us.

Q. Where can I buy Kepak Convenience Foods products?
A. You can find all Kepak Convenience Foods stockists here

Q. Where can I get POS from?
A. We have a range of POS here. If you can’t find what you’re looking for please contact us.

Q. How can I buy a Rustlers branded microwave or a Hot Food-To-Go Unit?
A. Retailers interested in installing a branded microwave or a Hot Food-To-Go Unit can contact Kepak Convenience Foods on 01772 688300 or at microwaves@kepak.com

Prices:
Microwave only – £150 +VAT
Hot Food-To-Go Unit (inc. microwave) – £550 +VAT*
Hot Hot-To-Go Unit only – £390 +VAT*

(*Extra delivery charges may apply to certain locations, please see our Hot Food-To-Go Unit page for more information)

Q. How long do I cook the products in a branded microwave (1000w)?
A. Cooking times vary per product.

Click here for all times

Product Instructions
Rustlers Quarter Pounder Heat for 80 seconds and then stand for 30 seconds
Rustlers Chicken Sandwich heat for 70 seconds and then stand for 30 seconds
Rustlers BBQ Rib Heat for 70 seconds and then stand for 30 seconds
Rustlers Deluxe Heat for 90 seconds and then stand for 30 seconds
Rustlers Hot Subs Southern Fried Chicken Heat for 45 seconds, turnover and heat for a further 45 seconds – allow to stand for 30 seconds
Rustlers Pepperoni Panini Heat for 50 seconds, turnover and heat for a further 50 seconds, allow to stand for 60 seconds
Rustlers Chicken & Pesto Panini Heat for 50 seconds, turnover and heat for a further 50 seconds, allow to stand for 60 seconds
Rustlers Double Decker Heat for 90 seconds and then stand for 30 seconds
Rustlers Hot Dog Heat for 70 seconds and then stand for 30 seconds
Rustlers £1.29 Cheeseburger Heat for 50 seconds and then stand for 30 seconds
Rustlers £1.29 BBQ Rib burger Heat for 50 seconds and then stand for 30 seconds
Rustlers £1.29 Southern Fried Chicken Heat for 50 seconds and then stand for 30 seconds
Rustlers Twin Cheeseburger Heat for 40 seconds and then stand for 30 seconds

Q. Where can I find nutritional information on all of your products?
A. Nutritional information can be found here

Q. Are your products halal?
A. Not at the moment but we are always looking at ways to develop our range.

Q. What is the shelf life of your products?
A. The shelf life of our products is dependent on which wholesaler you purchase through, therefore please speak to your wholesaler. However our products have a longer shelf life than many sandwiches, pies and pasties, which is ultimately more cost-effective.

Q. Do I need to charge VAT when one of my shoppers heats up their product instore?
A. The below information is taken from HMRC regarding VAT on hot take-away food:

VAT – Hot take-away food

• Most food is zero-rated for VAT purposes. But hot take-away food and drink is standard-rated, whether sold from a traditional take-away, supermarket or any other outlet.

• Standard rating applies where the supplier’s main intention in heating the food is to enable it to be consumed hot or warm (regardless of whether, in practice, the food is always consumed hot or warm). Standard rating applies irrespective of the customer’s intention, the place of consumption or whether the food is collected or delivered.

Can hot food be zero-rated?

• You can only zero-rate hot food if your main purpose in heating the food is other than to enable it to be consumed hot or warm. For example, newly baked bread is often warm when sold, but is not normally heated for the purpose of enabling it to be consumed hot or warm.

• In some cases suppliers have stated that they have other reasons for heating food and supplying it hot or warm. Supplies in such cases may qualify for zero-rating, but only where the circumstances (ie the nature of the product and the way in which it is stored, displayed, advertised, packaged and supplied) support the contention that the supplier’s main purpose is other than to enable the food to be consumed hot. For example, items like chips, hot dogs, burgers and baked potatoes are always standard rated when sold hot because they are clearly intended to be eaten hot.

Some retailers have created signs for the fixture to highlight the cost of heating the product up, which is especially useful on price marked packs e.g. Have it hot for £2.39.